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Resolving Academic Concerns It
is important that:
The
accompanying chart illustrates some of the concerns that might arise for
students of the University, the relevant policies, and appropriate channels
of escalation. It should be noted that complaints/appeals should be made
in writing to the relevant University officer.
It must be understood that not every concern can be answered to each complainant's satisfaction; there will be occasions when the University, in following its procedures, legitimately will not give an affirmative response to a request. The Grievance Management process would only be invoked if there were clear grounds to proceed.
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